We have lived at Riverwalk (in a 2 bed, 2 bath) for 6 months now. I feel confident in giving them a 4-star review. We have tons of storage, a floorplan we love, and great bathrooms. The grounds are the best maintained that I have had in numerous rentals. I use the fitness center regularly (usually about 5 times a week); it is clean and I have never walked out because the machines were full.
The mandatory TV/internet/phone (who uses a landline?) package is not good. No way around that. However, my husband and I pay about $37/month additional directly to Dish, and we have HDTV in two rooms, one DVR, and better internet speed for it. While this makes the tech package far too expensive for what it is, it is definitely worth it to us. Itâs an option I donât think many tenants know about/take advantage of.
My two biggest drawbacks (and reason to give Riverwalk 4 stars rather than 5) are this: the office staff is pleasant enough, but definitely not above-and-beyond in their interactions. They are knowledgeable and friendly enough, but sometimes lacking in their service. An example: In the fine print of our lease it states that rent is due by 5pm on the third of three days it can be paid, even though the office closes at 6pm. Although we read our entire lease when we signed, this did not stand out to us, and one month we were abruptly told when we walked in at 4:58 with a hefty check in hand that we âhave two minutes to pay or else face a $100 late feeââ in a pretty smug tone. I wouldnât even have a problem with this if there were a drop box, but there is not. With two full-time office jobs, our schedules donât make it easy to pay at the leasing office by 5pm. Seemed a bit harsh to us, and not delivered in a great way.
My second complaint is not with the staff or apartments themselves, itâs with the tenants: I feel that a lot of people (both here and other places we have lived) have a poor mentality about renting, and treat their rental extremely poorly. Take some pride in where you live and donât be a slobâpick up after your dog, donât leave crap out on your balcony, donât litter, donât speed. I think, in general, that whether you pay $600 a month or $1600, you should act like a civilized person and not treat the grounds like your dumpster. I donât blame the staff for not picking up cigarette butts or dog droppings within hours of them being thereâI blame the residents for acting like the world is their trash can.
Susan Martin
October 21, 2015
